How to place an order?
To order a product you like, add it to the cart and proceed to checkout. Ordering consists of entering personal data, choosing the method of delivery and payment. After completing the registration to the specified email you will receive a confirmation of your order. As soon as the order is received by the warehouse courier service, you will be contacted to fix a date and time of delivery.
Terms of Delivery
Delivery is paid, at the time of ordering it is calculated automatically.
Delivery is by courier and/or courier service. The cost of delivery will be displayed during checkout based on the specified city and the total weight of the order.
Processing time: Moscow from 1 to 3 working days, other cities and countries from 1 to 5 working days.
If you have your own preferences or suggestions for the method and operator of delivery, you can tell us about it, and we will be happy to consider them.
Payment methods
Cash on delivery.
Bank card online. You can pay for your order by VISA and MASTERCARD using electronic acquiring system.
Returns and exchanges
You may return or exchange your purchase within 14 days after you receive your order. Items that do not fit for any reason (style, size, color) may be returned. In this case, the cost of shipping paid by the customer.
To make a return or exchange, email us at info@esterabner.com It is necessary to keep everything you received with the item, including the receipt, delivery note, packing materials, accessories, and do not tear off the labels from the items.
Refunds* will be credited to your card within 1 to 30 business days, depending on how quickly your bank processes the transaction.
* minus the amount paid for delivery at checkout.
Rules of exchange and return of goods are regulated by:
Federal Law "On Protection of Consumer Rights" from February 07, 1992 № 2300-1. Article 26.1. Remote method of sale of goods.
The governmental order of the Russian Federation "About the statement of rules of sale of the goods by a remote way" from 27.09.2007 №612
RF Government Decree of January 19, 1998 № 55 "List of non-food items of appropriate quality that are not subject to return or exchange for a similar item of another size, shape, dimension, style, color or completeness.